Refund policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (SaleLab GmbH, Josef-Bayer-Straße 10, 88250 Weingarten, Germany, Email: support@bloc-frame.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form provided below for this purpose, but this is not mandatory.
You can also exercise your right of withdrawal using our online withdrawal function. Click the button below to access the corresponding form:
If you use this online function, we will provide you without undue delay with an acknowledgement of receipt on a durable medium (e.g. by email), including information on the content of your withdrawal declaration as well as the date and time it was received.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
We will carry out the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
To:
SaleLab GmbH
Josef-Bayer-Straße 10
88250 Weingarten
Germany
Email: support@bloc-frame.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
_______________________________________________
Ordered on (*) / received on (*):
_______________________________________________
Name of consumer(s):
_______________________________________________
Address of consumer(s):
_______________________________________________
_______________________________________________
Signature of consumer(s) (only if this form is submitted on paper):
_______________________________________________
Date:
_______________________________________________
(*) Delete as appropriate.
